Sales Support Administrator

About the Role

We are seeking a motivated and detail-oriented Sales Support Administrator to join our dynamic team. This role is crucial for providing administrative support to our sales team and ensuring smooth daily operations. The ideal candidate will be organized, proactive, and possess excellent communication skills.

Responsibilities

• Administrative Support:
  • Handle daily administrative tasks, including managing correspondence, scheduling meetings, and onboarding new wholesale accounts.
  • Prepare and process documents, reports, and presentations.
  • Organize and maintain digital and physical filing systems.
  • Assist in coordinating company events and meetings.
  • Order and manage certificates of analysis.
  • Review labels and packaging for completeness and errors, and place orders with vendors.
  • Create UPC codes in the GS1 website.
• Sales Support:
  • Support the sales team with customer inquiries, order processing, and documentation follow-ups.
  • Maintain customer databases and update records accurately.
  • Assist in the preparation of sales orders, proposals, and contracts.
  • Track sales metrics and generate regular reports for the sales team.
  • Coordinate with logistics and warehouse teams to ensure timely delivery of products.
  • Liaise between production and sales representatives to request information for projects.
  • Product onboarding: take photos of products in a lightbox, coordinate with the marketing team.
• Customer Service:
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly via phone, email, and chat.
  • Develop and maintain positive relationships with clients and partners.
• Communication:
  • Communicate effectively with internal teams.
  • Prepare and distribute internal communications and updates.
  • Assist in the development and implementation of marketing and promotional materials.

Requirements

• Proven experience in administrative or sales support roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.