Sales Supervisor, Part-Time - Hyde Park - Tampa, FL

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, a sustainable factory in LA, and innovations across accessories, swimwear, and sleepwear. We’re a mission-based company that invests in an inclusive culture to innovate together and ensure everyone has the space to grow, thrive, and belong.

About the role

As a Sales Supervisor, you’ll help lead and execute efforts to achieve individual store goals. Reporting to the Store Manager, you’ll drive sales, inspire the team, and deliver an exceptional customer experience while upholding Reformation’s sustainability values.

Schedule

• Available to work a minimum of 30 hours per week, up to 40 hours
• Daily open availability across a full 7-day work week
• Flexible schedule, including days, nights, weekends, and holidays as needed

Responsibilities

• Consistently meet and exceed sales goals
• Lead by example to generate clientele and maximize customer retention through engagement and relationship-building
• Maintain a customer-first mindset to build loyal relationships and deliver an excellent in-store experience
• Contribute to a technology-led in-store experience that surprises and delights customers
• Maintain high customer experience feedback scores (NPS)
• Act as a brand ambassador—embody brand values and engage customers in sustainability conversations
• Uphold inventory accuracy through cycle counts and oversee inbound/outbound inventory
• Track metrics for back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; take action as needed
• Support loss prevention efforts, set expectations, and train staff alongside leadership
• Maintain seamless store operational procedures and weekly workflows
• Support merchandising presentation strategy and train staff on concept standards
• Provide real-time and weekly feedback on sales, product, and allocation based on sell-through and customer insights
• Uphold and model all policies and procedures
• Motivate and support sales associates to drive performance
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance
• Lead training and customer experience programs
• Maintain a professional, healthy, and productive work environment

Requirements

• Minimum of 3 years of retail experience
• Experience in a sales-driven, retail, or operationally intensive business
• Ability to thrive in a fast-paced, ever-changing environment
• Strong interpersonal skills and ability to interact effectively with diverse personalities
• Self-motivated with a driven approach to new challenges
• Excellent communication skills and a passion for people
• Effective problem-solver with keen attention to detail
• Positive attitude—no task is too small or too large

Pay

The anticipated base hourly range is $22 – $28 per hour, depending on experience, skills, qualifications, and internal equity. Compensation decisions may vary based on individual circumstances and business needs.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits to support travel to and from work
• Competitive paid time off, including vacation, sick leave, and company holidays
• Retirement planning support with Environmental Social Governance-aligned (sustainable) investment options
• Global collaboration opportunities with teams in LA, NYC, London, and retail locations worldwide
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment
• Annual donations to community efforts aligned with employee values
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off)