Sales Supervisor (Full-Time)- Nashville

About the role

Based in New York since 2002, rag & bone was founded on uncompromising ideals: doing things the right way, creating original yet timeless products, and staying true to ourselves even when it sets us apart. Maintaining authenticity in a trend-driven industry also means fostering a collaborative workspace that supports talent, creativity, and forward-thinking. As New Yorkers, community is core to our brand, and an inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person acts as an extension of store management, leading and modeling service standards and adherence to company policy for all Sales Associates. The Sales Supervisor ensures all customers are attended to and that a service-centric floor environment is maintained at all times. This role is considered part of the store management team and is expected to adhere to all company policies and procedures, completing management-level operational tasks as needed. Sales Supervisors at full-price store locations are eligible to participate in the rag & bone Commissions Program and incentive programs, which may increase total compensation beyond the listed range.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards, and sales interactions
• Ensure all staff on duty are meeting service and sales standards
• Meet store and metric goals
• Grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with the Visual Merchandising team on floor sets, window changes, and other projects as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policies and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within the core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to the overall team and store environment; escalate conflict to management where necessary
• Assist in tracking, monitoring, and communication of business results
• Model and teach store associates to support a positive, client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by

• The Customer Rules: Minimum 2+ prior work experience in a client-centric, sales environment; contemporary or luxury retail knowledge preferred, but not required
• Be a Good Human: Be original, be authentic
• Have No Fear: Innovate, solve problems
• Own Every Decision: Work together, get results
• Quality Matters: Be disciplined, be competitive
• Make S**t Happen

Availability Requirements

The Sales Supervisor role is full-time and requires 32–40 hours per week.

Benefits

• Clothing allowance
• Generous employee discount
• Commission eligible
• Paid Time Off
• Medical, dental, vision, and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401(k)
• Paid Parental Leave