Sales Supervisor (Full-Time)

rag & bone · Pasadena, CA · 1 mo ago

On-siteEducationFull-time

The Role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy.

This role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures, and be tasked with completing management-level operational tasks as needed.

What You’ll Do

Display best-in-class customer service techniques, clienteling standards, and sales interactions.
Ensure that all staff on duty are doing the same.
Meet store and metric goals.
Able to grow and manage clientele.
Demonstrate product knowledge and support senior management with delivery of this information to staff.
Encourage and recognize opportunities for team selling.
Understand and exemplify the rag & bone brand philosophy and lifestyle.
Partner with our Visual Merchandising team on floor sets, window changes, and other projects, as needed.
Ensure the store is opened and closed each day according to company guidelines.
Maintain knowledge and understanding of all policy and procedures.
Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points.
Accurately process Point of Sale transactions.
Consistently act within core values of rag & bone.
Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment.
Escalate conflict to management where necessary.
Assist in tracking, monitoring, and communication of business results.
Model and teach store associates to support a positive client-centric environment.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Rules we live by | Rules you live by

The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required.
Be a Good Human - Be original, be authentic.
Have No Fear - Innovate, solve problems.
Own Every Decision - Work together, get results.
Quality Matters - Be disciplined, be competitive.
Make S**t Happen - Be proactive, take initiative.

Availability Requirements

The Sales Supervisor role is full-time and requires 32-40 hours per week.

Benefits

Clothing Allowance
Generous Employee Discount
Commission Eligible
Paid Time Off
Medical, dental, vision, and ancillary benefits
Membership to Calm and access to other wellness benefits
401(k)
Paid Parental Leave