Sales Supervisor

About the role

Supervise the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture.

Partner with managers to learn the role of a leader and positively influence the store team.

Responsibilities

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
• Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Builds and develops a proactive clientele business through social engagement and relationship skills.
• Delivers value added services to enhance customer experience.
• Maintain merchandise in accordance with the Company's visual presentation standards.
• Utilize product knowledge and selling tools to strengthen expertise.
• Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
• Communicate tasks and follow up to management and associates.

Qualifications

• Salary range: $20 - $30 hourly
• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen
• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours