Sales Supervisor

About the role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Responsibilities

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements

• 2+ years of retail experience in a client centric, sales environment
• Background in contemporary, premium, or luxury retail preferred
• Proven ability to meet or exceed individual and team sales goals
• Experience with clienteling and building long-term customer relationships
• Ability to motivate, coach, and influence team members to achieve sales and service goals
• Experience supporting daily floor leadership, including opening/closing responsibilities
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Rules we live by | Rules you live by

• Be a Good Human
• Be original, be authentic. Stand for diversity, equitability & inclusivity
• Have No Fear
• Innovate and solve problems
• Own Every Decision
• Work together and get results
• Quality Matters
• Not only with product, but we see it in our people
• Make Shit Happen
• Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k