Sales Supervisor

Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. Thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers.

About the role

As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values—caring, dynamic, and succeeding together—run through everything we do. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Requirements

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
• Must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams daily and in emergencies.
• Must also be able to provide amazing customer service in English, including oral communication with customers and monitoring the performance of English-speaking colleagues whose job duties require communication with customers.

Benefits

People are at the heart of what we do, so we provide a robust onboarding period and empower you to succeed. As we rapidly expand across the globe, we’ll give you the tools to excel. We offer competitive benefits and work-life balance, recognizing the importance of your life outside the store.

Pay

The pay range for this role is $25.00–$27.00 per hour. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.