Sales Supervisor

About the role

The Sales Supervisor is responsible for leading and developing a team of Retail Service Merchandisers (RSMs) to deliver exceptional customer service, drive sales growth, and execute merchandising initiatives across assigned accounts. This role provides leadership through coaching, performance management, customer relationship development, operational excellence, and cross-functional collaboration to ensure Imperial consistently exceeds customer expectations.

Responsibilities

• Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
• Conduct Store Quality Reviews.
• Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
• Coaching and developing the RSM team.
• Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
• Full responsibility of all merchandising tasks associated with remodels, new store set-ups and updates in self-serviced stores in assigned area.
• Able to read and implement planograms.
• Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from RSM's.
• Build relationships with store owners and managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
• Drive sales growth and customer satisfaction.
• Ownership of KPIs (service levels, selling expense, audits, etc.).
• Cross-functional collaboration with Account Managers and Category Managers.
• Build year over year sales.

Qualifications

• Bachelor’s Degree preferred. (3+ years related experience may be substituted for formal degree).
• Minimum 2 years of Supervisory or Team Leader experience preferred.
• Related Retail/Supermarket service experience or related store/route sales experience a plus.
• Knowledge of GM/HBC product categories preferred.
• Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.
• Energetic, Creative, Self-Motivated-Innovative Thinker.
• Ability to Travel throughout MA, CT, RI (Valid Driver’s License/Reliable Transportation required).

Benefits

Why Join Us
Growth Culture: Opportunities for professional advancement
Employee Perks: Discounted product store, food events, and summer food trucks
Comprehensive Benefits: Health, dental, vision, 401(k), bonus, PTO and more