Sales Sr. Advisor

Partnering with the Best
Baker Hughes is a global energy technology leader delivering advanced chemical and process solutions that enhance refining performance, reliability, and safety. Our Downstream Chemicals team supports customers across the industry by deploying innovative process technologies, delivering high-quality service, and ensuring operational excellence. We are committed to customer success, continuous improvement, and delivering measurable value across the refining value chain.

About the role

As a Sr. Advisor within Downstream Chemicals Service Delivery, you will provide advanced technical support across assigned districts—including Canada, the East Coast, and Great Lakes regions. You will serve as a field subject matter expert (SME) for Process technologies and applications, supporting customers in optimizing major crude process units, chemical treatment programs, and operational performance. Your leadership will influence job planning, execution, analysis, and continuous improvement, ensuring safe, reliable, and compliant service delivery.

Responsibilities

• Lead Process technical support efforts for existing and new downstream refining accounts across assigned districts, ensuring flawless execution from pre-planning through post-job analysis.
• Collaborate closely with Service Delivery, Sales, and Technology teams to design technical job programs, including risk mitigation and performance optimization strategies.
• Provide on-demand technical support for Process applications, including recommendations for new or enhanced chemical treatment programs.
• Build strong, trusting relationships with key customer stakeholders at both the corporate and field levels.
• Identify opportunities and collaborate with field teams to drive technical projects, innovative solutions, and value-creation initiatives.
• Participate in industry forums, conferences, and technical committees as a representative of Baker Hughes.
• Conduct annual technical audits and health checks for assigned accounts to ensure compliance and operational integrity.
• Support Operations, Technology, and Manufacturing teams with Process chemistry portfolio needs, including deployment and field validation of new technologies.
• Deliver technical presentations and training sessions for customers, field personnel, and internal teams.
• Perform job hazard and incident potential assessments to ensure safe application of Process technologies.
• Support field incident reviews and participate in investigations as required to ensure full end-to-end analysis and corrective actions.
• Lead special projects, product line initiatives, and other responsibilities assigned by the business.

Requirements

• Bachelor’s degree in Engineering; Chemical Engineering preferred.
• Minimum of 15+ years of downstream refining experience, including 10+ years in refining Process applications.
• Strong knowledge of crude process units, related chemical technologies, digital tools, and applicable industry standards.
• 10+ years of field, operations, or application support experience within refining process technologies.
• Capable of working independently while collaborating effectively within multi-disciplinary teams.
• Communicate complex technical concepts clearly and concisely to audiences at all experience levels, both verbally and in writing.
• Willing to travel up to 50% based on customer and operational needs.
• Provide technical mentorship and support for developing team members.
• Available for on-call support outside of normal business hours.
• Demonstrate the ability to lead, plan, coordinate, and deliver projects and programs successfully.

Desired Characteristics

• Strong technical leadership in downstream process technologies and chemical applications.
• Experience engaging customers at strategic and operational levels to influence decision-making.
• Proven ability to guide field personnel, mentor technical teams, and support talent development.
• High proficiency in process diagnostics, application troubleshooting, and performance optimization.
• Strong presentation skills with the ability to convey technical content to customers and internal stakeholders.
• Ability to manage multiple priorities while working across multi-regional teams.
• Structured, self-driven approach with strong analytical and problem-solving capabilities.

Schedule

This is a customer-focused technical leadership role requiring flexibility in travel, on-call support, and field engagement. Work schedules may be adjusted to align with customer operations, outage planning, and technical service needs.

Benefits

• Comprehensive health and wellness programs
• Training and professional development opportunities
• Financial and retirement benefits, including the Thrift Plan (401k)
• Life insurance and disability coverage
• Additional voluntary benefits

This position is eligible for our comprehensive and competitive benefits package, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.