Sales Specialist, Palo Alto

The Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as part of the Western Region. This position will report to the Assistant Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

About the Role

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience.
  • Ensure all items (bags, boxes, note cards, ribbon, stationery, and the like) are stocked at all times.
  • Maintain selling floor to meet standards, including straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
  • Provide assistance as needed in inventory preparation.
• POS
  • Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment, and client verification), and the administrative support of after-sales service when needed.
  • Partner with management on POS decisions and communicate discrepancies, should they occur, during the opening, closing, and general POS variances by end of business day.
  • Maintain cleanliness and organization of workstation at all times.
• Asset Protection
  • Responsible for complying with all asset protection procedures such as employee sign-in sheets, bag checks in conjunction with AP as applicable.
  • Practice appropriate AP techniques and follow all guidelines for key control and merchandise security.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house, and merchandise returns).
  • Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
• Customer Service
  • Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

Requirements

• 2+ years of experience in sales; experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with the ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate the needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

Pay

The hourly range for this position is $26.50 to $28.00 per hour. Actual rates are determined based on job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.