Sales Specialist, Fashion Island

About the Role

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist. Interviews are scheduled to begin in December with start dates in January.

Responsibilities

• Customer Engagement:
  • Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
  • Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
  • Competitive Landscape: Understand competitor models, pricing, and packages to educate customers on why Lucid stands out.
  • Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• Sales Management:
  • CRM: Utilize Salesforce to track and manage customer interactions with consistent engagement.
  • Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
  • Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
  • Conduct test drives and articulate desired selling points, ensuring an exceptional experience while driving Lucid vehicles.
  • Deliver an exceptional and memorable sales experience.
• Transaction Facilitation (Desking):
  • Manage end-to-end transitions for Order to Delivery Management.
  • Support customers with financing/leasing applications and monitor application status, submitted documents, and vehicle readiness.
  • Guide customers through the ordering process, including obtaining documentation, advising on financial products, and ensuring a smooth purchase and financing process.
  • Handle registration and facilitation of payment due at signing.
  • Coordinate customer support with Lucid Financial Service and Delivery teams as required.
  • Assist with daily operations as needed.
• Communication & Presentation:
  • Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
  • Maintain regular communication during the waiting period before the delivery date is scheduled.
  • Active Listening: Employ active listening techniques to provide genuinely helpful solutions.

Qualifications

• 2+ years of relevant sales professional experience in a commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired.
• Availability to work flexible hours, including weekends, evenings, and holidays in a retail environment.
• Experience with Microsoft Office, CRM tools (Salesforce preferred), and retail business systems.
• Proven track record of achieving individual sales goals.
• Curiosity and passion about electric vehicles, the premium vehicle market, and competitive landscape.
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication.
• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and adaptability.
• Demonstrated perseverance, grit, and ability to prioritize long-term goals over short-term rewards.
• Keen understanding of automotive market dynamics, financial principles, and industry trends.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships.
• Passionate about electric vehicles and the premium vehicle market.
• Bachelor’s degree or equivalent work experience preferred. High school or GED required.
• Ability to coordinate and facilitate customer test-drives.
• Ability to travel as needed for events.
• Proficiency in English; knowledge of a secondary language is a plus.
• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.

Pay

Earn a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one. Boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. Enjoy bi‑weekly commission payouts, so you see the results of your work quickly and consistently.

Benefits

Lucid offers a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off and paid holidays
• 401(k) retirement plan
• Eligibility to participate in Lucid’s equity program and/or a discretionary annual cash incentive program, subject to performance and company results.