Sales Specialist, Beverly Hills Flagship

The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as part of the Western Region. This position reports to the Managing Director and collaborates with the sales and selling support teams to enhance the client experience in a fast-paced, luxury environment.

About the Role

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while contributing to the boutique’s collective target.
  • Organize and prioritize the selling floor to support sales and client experience.
  • Ensure all items (bags, boxes, note cards, ribbon, stationery, etc.) are stocked at all times.
  • Maintain the selling floor to Hermès standards, including straightening, replenishing new receipts, following VM guidelines, physical EAS tagging, and ticketing.
  • Assist with inventory preparation as needed.
• POS (Point of Sale)
  • Process and ensure accuracy of all transactions, including receipts, CRM files (capturing purchase history, sales analysis, SKUs, monetary payment, and client verification), and after-sales service support.
  • Partner with management on POS decisions and communicate discrepancies during opening, closing, or general variances by end of business day.
  • Maintain cleanliness and organization of workstation at all times.
• Asset Protection
  • Comply with all asset protection procedures, including employee sign-in sheets and bag checks in conjunction with Asset Protection (AP).
  • Practice appropriate AP techniques and follow guidelines for key control and merchandise security.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on the floor, back of house, and for merchandise returns).
  • Prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
• Customer Service
  • Consistently provide high levels of service to clients within Hermès’ standard of service: prompt and friendly greeting, offer assistance, answer questions, and provide wrapping and packaging at POS.

Requirements

• 2+ years of experience in sales; luxury environment experience preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with the ability to multi-task continuously.
• Self-starter who can work independently while collaborating with a team.
• Strong organizational skills.
• Open availability to accommodate business needs.
• Ability to lift between 0–25 lbs. without assistance.

Pay

The hourly range for this position is $26.51 to $30.00 per hour. Actual rates are determined based on job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, and Vision coverage.
• Life Insurance and Disability benefits.
• Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.