Sales Specialist 2 (Ops)

About the role

The Sales Specialist 2 (Ops) combines the skills of the Sales Specialist 1 and the Operations Specialist. This role executes the Living Spaces Guest Engagement Model to create a positive experience for guests and drive repeat visits. The position is expected to achieve targeted Sales per Hour (SPH) and adhere to standards on all KPIs while ensuring success in all guest interactions. This role maintains the cash office and counter, upholding the Standard Work of the Sales Specialist 1.

Responsibilities

• Execute the Guest Engagement Model and expected behaviors to meet or exceed Sales Per Hour (SPH) thresholds.
• Drive proficiency using the Living Spaces Guest Engagement Model, connecting behaviors to expected sales outcomes.
• Self-assess daily sales results and complete a monthly proficiency plan using end-of-month sales reporting tools and personal strength and opportunity assessments.
• Perform all guest email follow-up and complete open Customer Relationship Management (CRM) follow-up tickets.
• Assist store leadership in resolving guest escalations, returns, exchanges, and discounts, adhering to Standard Operating Procedure (SOP) guidelines.
• Process cash and check transactions to exacting standards of the payments SOP, including Synchrony and Concora manual payments and credit card payments.
• Open and close the vault, ensuring compliance with SOP and completing paperwork precisely by required times for both opening and closing.
• Maintain guest surveys for sales and cashier at or above store goals for both metrics.
• Follow security policies set forth by Asset Protection for the cash office, including adherence to policies on access and accuracy of transactions.

Qualifications

• High School Diploma or GED equivalent.
• At least 1 year of retail experience in a direct customer interactive environment preferred.
• 1–2 years of retail, sales, or customer service experience.
• Equivalent combination of education and experience will be considered.
• Experience with Microsoft Office programs.

Pay

Compensation: $19.15 – $24.85 per hour. Overtime pay is available for eligible, non-exempt team members. Reimbursement for expenses as required by applicable law and company policy.

Benefits

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid sick leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)