Sales Solutions Specialist, Commercial, Railings, Transaction, and Showers

Job Responsibilities

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments.

Technical Competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

Cross Functional Interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

Qualifications

• A high school diploma or equivalent; an associate degree is preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

Benefits

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – a pay-for-performance culture with potential for annual raises and bonuses.
• We will equip you with the knowledge and skills you need to succeed through training.

Pay

Position Pay Range: $32.69 - $47.60 USD

Schedule

(Details about the schedule are not specified in the job posting.)

Skills

(Details about required skills are not specified in the job posting.)

Benefits

(Details about benefits are not specified in the job posting.)

Schedule

(Details about the schedule are not specified in the job posting.)