Sales Solutions Engineer

About the role

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. This role blends technical expertise with sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices.

The Sales Solutions Engineer facilitates the technical conduit between the Sales team and clients during both pre-sales and post-sales to effectively deliver products that meet the clients’ needs. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model.

Responsibilities

• Partner with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.
• Leverage a strong understanding of U.S. payment systems, including card networks, real-time payments, and mobile wallets, to design tailored solutions for clients.
• Understand the interaction between commerce platforms, payment gateways and orchestration layers, tokenization systems, and payment services providers to articulate ideal states.
• Develop and present payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and digital wallets.
• Conduct technical presentations, workshops, and demonstrations to educate clients on payment workflows, compliance requirements, and system capabilities.
• Create comprehensive solution documentation, technical guides, and proposals tailored to client use cases.
• Define, monitor, and review sales solutions engineering objectives to ensure alignment with business goals and operational success.
• Act as a communications channel between observable market trends and the Product team.
• Comply with all security policies and procedures to ensure the highest level of system and data confidentiality, integrity, and availability.

Requirements

• Bachelor’s degree in business, finance, engineering, or a related field.
• 5 years of experience in solutions engineering, sales engineering, or technical consulting within the U.S. payments or fintech industry.
• Prior experience in sales or customer relationship management.
• Proficiency with APIs, SDKs, cloud platforms, and ecommerce integrations.
• Familiarity with platforms such as Shopify, Magento, or Salesforce Commerce Cloud is a plus.
• Strong understanding of U.S. payments regulations, including PCI-DSS, AML, KYC, and other compliance standards.
• Ability to translate complex payment solutions into clear, actionable insights for technical and non-technical stakeholders.
• Proven ability to diagnose challenges in payment systems and architect scalable solutions.
• Track record of building relationships, influencing client decision-making, and achieving sales targets.
• Effective interpersonal, presentation, and communication skills.
• Ability to collaborate and communicate effectively in a fast-paced, dynamic, and hyper-growth environment.
• Travel up to 25%.
• Must independently possess eligibility to work in the United States for any employer at the date of hire; this position is ineligible for employment Visa sponsorship.
• Drug screen and background check required.

Preferred Qualifications

• Certifications in payments or fintech (e.g., Certified Payments Professional, PCI Professional).
• Experience with real-time payments or emerging technologies in the U.S. payments space.
• Familiarity with fraud prevention and risk management tools in ecommerce.
• In-depth knowledge of U.S. payment networks, digital wallets (e.g., Apple Pay, Google Pay), and payment gateway technologies (for Paze).

Physical Requirements

• Working conditions consist of a normal office environment.
• Work is primarily sedentary and requires extensive use of a computer, involving sitting for periods of approximately four hours.
• Work may require occasional standing, walking, kneeling, and reaching.
• Must be able to lift 10 pounds occasionally and/or a negligible amount of force frequently.
• Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment, including personal computers.
• Requires the ability to communicate with internal and/or external customers.
• Employees must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Pay

The base pay scale for this position is:

• Phoenix, AZ / Chicago, IL: $104,000 - $130,000 USD per year.
• New York, NY / San Francisco, CA: $125,000 - $156,000 USD per year.

Additionally, candidates are eligible for a discretionary incentive plan. Pay is subject to change and depends on factors such as job scope, market rates, geographic location, candidate’s education, experience, training, and specialized skills or certifications, as well as internal equity.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans, with company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health, and dependent care expenses.
• 401(k) Retirement Plan with a 100% company safe harbor match on the first 6% deferral immediately upon eligibility.
• Paid Time Off: Flexible Time Off for exempt (salaried) employees, generous PTO for non-exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.