Sales & Service Technician (TEMP)

About the role

Join Frontier Communications and be part of a dynamic team dedicated to providing exceptional customer service and innovative solutions. Our mission is to connect communities and enhance lives through reliable and affordable communications services.

Responsibilities

• Engage with customers to understand their communication needs and provide tailored solutions.
• Manage customer accounts, including billing, service activations, and troubleshooting issues.
• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Ensure high-quality service delivery and maintain positive customer relationships.
• Participate in training programs to stay updated on industry trends and product offerings.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Valid driver’s license and reliable transportation (if applicable).

Qualifications

• Experience in customer service or related field preferred.
• Strong problem-solving and customer service skills.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Computer literacy.

Benefits

• Competitive compensation package.
• Health insurance options.
• Paid time off.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate customer needs.