Sales & Service Technician II

About the role

The Sales & Service Technician II is responsible for engaging and developing customer relationships and providing solutions to our customers through our products and services. This is an ideal position for someone who has the desire to learn the trade of telecommunications installation and maintenance.

Responsibilities

• Install and maintain inside wire for residential/business broadband (HSI/Video) service.
• Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and HSI business class routers.
• Install an array of wireless home networking equipment.
• Other equipment will include FTTH (Fiber to the House).
• Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
• Adapt to changes in the business to include advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Ziply products and services during each customer contact.
• Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.
• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
• Read and interpret Outside Plant drawings.
• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer.
• Effectively use Ziply internal programs and dispatch programs to complete assignments.
• Support, install, and repair company products and services.
• Fully understand and adhere to the 5-Step Peace of Mind Service Process.
• Promote and sell the company’s products and services and participate in the company’s sales referral programs during their working hours.
• Understand and demonstrate basic telephone/broadband technology.
• Utilize test equipment to install products and isolate trouble effectively.

Requirements

• High school diploma or equivalent required.
• Five (5) years of experience in telecommunications installation and maintenance preferred.
• Copper experience/skills required.
• Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.).
• Must complete company provided training and provide ability to complete full installs for HSI and/or video.
• Additional equipment certification, licensing, or experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.).
• Understand telephony knowledge.
• Understand different PC operating support systems.
• Must have knowledge of the following Internet Protocol attributes: Fundamentals Behaviors Current technologies Network troubleshooting diagnosis. Telecommunications wiring color-code competency.
• Possess and maintain a valid State Driver's License and satisfactory driving record.
• Complete a pre-employment drug screening.

Qualifications

• Ability to work nights and weekends if applicable.
• Ability to remain calm in high stress situations and demonstrate good judgment.
• Basic keyboard and software skills.
• Simple and complex mathematic skills.
• Active listening, decision making, and problem-solving skills.
• Ability to maintain strong communication with customers and different personalities.
• Ability to communicate effectively verbally and through written communication.
• Ability to read and understand road maps, discern street signs, and address numbers.
• Ability to be unaffected by flashing lights and strobes.
• Ability to always maintain a professional manner and appearance.
• Ability to operate equipment to perform the essentials functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle).
• Ability to drive on behalf of the company in a safe and responsible manner.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth and Education Reimbursement Programs

Pay

$17.24 to $40.19 hourly DOE

Schedule

Work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Sales & Service Technician II will frequently work in extreme temperatures and heights over 15 feet. They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency) the Sales & Service Technician II will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Physical Requirements

• Work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely.
• Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) to handle, lift, and carry objects over 50 lbs.
• Work Environment: The Sales & Service Technician II will frequently work in extreme temperatures and heights over 15 feet. They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency) the Sales & Service Technician II will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time.

Diversity and Equal Opportunity

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber is a drug free workplace.