Sales & Service Technician

About the role

The Service Technician plays a crucial role in the customer journey post-installation. They partner with customers to inspect and service pre-existing foundation repair and water management solutions. This position offers hands-on training, advancement opportunities, and the chance to make a real impact every day.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installations or to remedy potential issues
• Perform annual customer maintenance visits, examining work previously completed
• Respond to reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• A high school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Requirements

• Full-time
• Remote & Onsite: Reporting into and working remotely of Branch location
• Servicing area within territory