Sales & Service Technician

About the role

This is a full-time (40+ hours a week) position located onsite at our Troy service center. The hours for this role are Tuesday - Saturday and 8:30 am to 5:00 pm. Hours are subject to change based on customer demand.

Responsibilities

• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales
• Provide excellent customer service to ensure a positive in-store experience
• Input customer sales information into Dyson system to properly process orders
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Afford assistance to Customer Service Team in escalated repair instances

Requirements

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Able to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel
• Able to lift and move up to 50 lbs
• Must be at least 18 years of age

Qualifications

• High School Diploma or equivalent required

Skills

• Customer service and sales experience
• Technical aptitude for repairing consumer electronics
• Excellent communication skills
• Proficiency in Microsoft Office

Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&DF
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Pay

Details not specified

Schedule

Hours are subject to change based on customer demand.