Sales & Service Representative (Teller)

About the Role

Join our branch team as a Sales and Service Representative and make a difference by processing transactions and customer service requests. You’ll facilitate customer awareness and education of bank capabilities, tools, and resources while supporting the sales efforts of the branch team by identifying and referring sales opportunities.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; take prompt actions to address immediate needs.
• Proactively optimize performance by seeking coaching, supporting bank initiatives, and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• For roles involving deposits: ensure transaction accuracy and operational efficiency, with accountability for individual and team performance.

Qualifications

• High School Diploma or GED.
• 6 months of customer service experience.

Preferred: Experience in sales or cash management.

Skills

• Financial literacy.
• Knowledge of retail banking products and services.
• Strong interpersonal and communication skills.
• Professionalism and empathy in customer interactions.
• Adaptability to new information and technology.
• Teamwork and relationship-building with colleagues and cross-functional teams.
• Flexibility to handle multiple demands and shift priorities efficiently.
• Agility in processing information and resolving problems quickly.

Benefits

First Citizens Bank offers a competitive and thoughtfully designed benefits program as part of total rewards. More information can be found at https://jobs.firstcitizens.com/benefits.