Sales & Service Manager - International Plaza

About the role

At ALO, mindful movement is our calling—it transforms how yogis live off the mat, enriching their lives and communities. The Sales & Service Manager is a key member of the store leadership team, bringing ALO’s business and guest experience strategy to life. This role is driven by a passion for business targets, sales, guest experience, and elevating talent to align with ALO’s guiding principles. The north star of this position is ensuring an exceptional guest experience in-store, requiring constant movement across the sales floor and back of house. When not assisting guests, this role proactively maintains a clean, safe, inviting, and efficient store environment.

Responsibilities

• Sales & Service Leader
  • Investigate and address sales opportunities, partnering with the General Manager to escalate process or system gaps.
  • Oversee the Sales & Service team to deliver an exceptional guest experience by assessing guest connection and product education, and coaching team members to close gaps.
  • Build and nurture client relationships daily.
  • Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
  • Partner with the General Manager to develop and execute the store’s Sales & Service strategy.
• Business Leader
  • Represent the business in meetings and on conference calls alongside the General Manager.
  • Review, monitor, and manage the budget, reporting, and business data (e.g., expenses, sell-through) to inform planning processes like quarterly business reviews and sales planning.
  • Plan future workflows to protect optimal store performance.
• People Leader
  • Ensure the Sales, Service, and Community team embodies ALO’s mission and guiding principles to effectively communicate the brand’s identity and purpose to guests.
  • Lead the team through accountability, continuous coaching, talent development, and fostering effective communication across Operations and Visual teams.
  • Establish internal and external talent pipelines through succession planning and recruitment strategies.
  • Create an effective schedule that prioritizes business strategy in partnership with the General Manager/Store Manager Business Partner.
• Operational Leadership
  • Oversee the execution of key deliverables in the ALO Sales and Service Model to protect operational efficiency.
  • Collaborate with the General/Store Manager to implement their vision and work cross-functionally to support organizational goals.
  • Navigate the organization with a balance of business needs and brand culture.

Requirements

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agility to handle multiple tasks in a dynamic environment.
• Independent work ethic, strong time management skills, and personal accountability.
• Ability to move constantly in and around all areas of the store.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Physical ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Schedule

To build a balanced schedule that supports business needs and team well-being, full-time employees are expected to be available for opening, closing, and weekend shifts. All employees must be available during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the first week of January.

Benefits

• Generous employee discount for ALO products.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes led by top instructors.
• Competitive medical, dental, and vision plan options (Full-Time Employees).
• Enhanced benefits, including free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of ALO’s Sanctuaries (select cities).

Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may increase total compensation. The role also includes additional rewards such as commuter benefits and ALO Wellness Club access.