Sales & Service Lead - Westfield Topanga

Overview

The Sales & Service Lead is integral to elevating the guest experience at ALO. They lead an exceptional guest experience, support team members, and partner with Operations & Visual Manager to manage various aspects of the store.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlighting growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Demonstrate high energy, enthusiasm, and positivity, integrating fun into work and engaging with guests and team members
• Lead by example and inspire staff in daily operations and guest experience
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Evaluate each operations associate using company performance tools and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Qualifications

• 2+ years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision-making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Job Level

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. Full-time employees are expected to have open availability and be able to work variable shifts including peak days and weekends. All employees are expected to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Perks

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Employee Discount
• Free yoga classes at any of our Sanctuaries (select cities)

Pay

The Company’s Lead base pay ranges from $22.00- $26.00/ hour in Canoga Park, CA. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. For CA residents, Job Applicant Privacy Policy HERE.