Sales & Service Advisor
Description
We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.
About the role
Service Advisor: Greet every guest and deliver a world-class service experience
Act as the liaison between customer and technician — translate mechanical into clear recommendations
Confidently sell tires, wheels, repairs, warranties, and services
Perform visual inspections and document findings
Build lasting relationships that turn first-time guests into lifelong customers
Help maintain showroom and inventory standards
Partner with the team to keep operations smooth, efficient, and safe
Responsibilities
- Greet every guest and deliver a world-class service experience
- Act as the liaison between customer and technician — translate mechanical into clear recommendations
- Confidently sell tires, wheels, repairs, warranties, and services
- Perform visual inspections and document findings
- Build lasting relationships that turn first-time guests into lifelong customers
- Help maintain showroom and inventory standards
- Partner with the team to keep operations smooth, efficient, and safe
Requirements
- 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
- Proven ability to sell services and build trust
- Strong communication and organizational skills
- A self-starter with problem-solving ability and team spirit
- Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
- Hungry to learn, grow, and lead
- Flexible availability, including weekends, to serve customers when they need us most
Benefits
- Competitive hourly rate + commission and overtime opportunities
- Paid vacation and holidays
- Medical, dental, vision, life, and supplemental insurances
- 401(k) with company match
- Employee discounts, referral bonuses and ASE reimbursement
- Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions
Pay
Competitive hourly rate + commission and overtime opportunities
Schedule
Flexible availability, including weekends, to serve customers when they need us most
Qualifications
- 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
- Proven ability to sell services and build trust
- Strong communication and organizational skills
- A self-starter with problem-solving ability and team spirit
- Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
- Hungry to learn, grow, and lead
- Flexible availability, including weekends, to serve customers when they need us most
Skills
- Customer service
- Communication
- Problem-solving
- Organizational skills
- Visual inspection
- Service selling
Benefits
- Medical, dental, vision, life, and supplemental insurances
- 401(k) with company match
- Employee discounts, referral bonuses and ASE reimbursement
Pay
Competitive hourly rate + commission and overtime opportunities
Schedule
Flexible availability, including weekends, to serve customers when they need us most
Company
Big Brand Tire & Service has been the trusted name in tires and auto repair for 50+ years. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.
About Big Brand Tire & Service
Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.