Sales Scheduling Expert

About the Role

The New Services Scheduling Expert will be primarily responsible for communicating our New Services Inspection program with current and new Moxie customers. The New Services Scheduling Expert will also assist in supporting our field experts, general customer service inquiries and additional operational tasks within the Call Center as needed. The Product Line Scheduling Expert must maintain exceptional customer service as a representative of Moxie culture.

Core Responsibilities

• Dial out on but not limited to 150+ customer accounts
• Schedule inspections daily
• Be logged into the telephony system and maintain occupancy of +75%
• Maintain a CSAT score of 4.5+
• Assist inbound customer inquiries as needed
• Manage all assigned tasks & alerts within our CRM and communication tools
• Attend and participate in Call Center training and meetings
• Respond to SMS, Email, and Voicemails from customers
• Other duties as assigned

Qualifications

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We're more than just a pest control company!

What We Live By

• Do The Right Thing — We believe in striving to do the right thing because we genuinely care about our customers
• Be Kind — We think kindness is contagious, and we believe small gestures can have a big impact.
• Be The Solution — It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."
• Keep Improving — Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

• Great Places To Work and Top Places to Work since 2021
• Awards & Recognition
• Monthly Company Events
• Quarterly Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.