Sales Revenue Operations Director

About the role

As the Sales Revenue Operations Director at Platform Science, you will be a critical partner to the SVP of Sales and the entire revenue organization. You will be responsible for building, managing, and optimizing the infrastructure, processes, and analytics that enable our revenue organization to scale efficiently and achieve its revenue targets. This role requires a strategic leader and thinker with a strong analytical mindset, a deep understanding of sales processes and systems, and a passion for driving sales productivity and effectiveness. You will be instrumental in building a data-driven sales culture and ensuring the seamless execution of our go-to-market strategy.

Responsibilities

• Leadership: Directs the activities of a functional area or multiple integrated department managers. Manages team(s) to develop new methods and solve complex matters. Accountable for actions that impact the business or multiple department budgets.
• Sales Process Optimization: Analyze, design, and implement improvements to the end-to-end sales process, from lead generation to deal closure and post-sale handoff. Identify bottlenecks and inefficiencies in the sales funnel and develop actionable solutions to improve conversion rates and sales velocity. Work closely with sales leadership to define and document sales methodologies, rules of engagement, and best practices.
• Sales Technology & Systems Management: Develop and execute an AI and automation strategy for the revenue organization, identifying opportunities to eliminate manual work, improve seller productivity, enhance revenue intelligence, and create scalable workflows across Sales, Marketing, Finance, and Customer Success. Ensure a strong collaboration with the finance team to provide accurate, timely, and consistent reporting cross functionally. Administer and optimize our CRM (e.g., Salesforce) and other sales technology tools (e.g., sales engagement platforms, BI tools). Ensure data integrity and accuracy within the CRM and other sales systems, implementing data governance policies and cleansing processes. Evaluate, recommend, and implement new sales technologies to enhance sales productivity and effectiveness. Manage integrations between sales systems and other business systems (e.g., marketing automation, finance).
• Sales Analytics & Reporting: Develop and maintain robust sales reporting, dashboards, and analytics to provide actionable insights into sales performance, pipeline health, forecasting accuracy, and key performance indicators (KPIs). Track and analyze key RevOps metrics such as Customer Acquisition Cost (CAC), Sales Cycle Length, Win Rates, Average Deal Size, Quota Attainment, and Lead Conversion Rates. Provide regular performance reporting to other sales leadership and the executive team, highlighting trends, risks, and opportunities. Support sales forecasting efforts with data-driven insights and analysis.
• Sales Planning & Strategy: Essential in annual sales planning, including territory design, quota setting, and compensation plan administration.