Sales - Retail Counter (Thursday through Monday)

Schedule

Thursday through Monday, full time (40 hours per week).

Responsibilities

• Provide a superior customer service experience to all walk-in customers.
• In-Person Sales: Offer immediate, high-quality service to retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers who prefer the company to pull their parts.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.
• Assume other duties as assigned.

Requirements

Education & Experience

• Strong customer service background.
• High School diploma or G.E.D. equivalent preferred.
• College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Skills & Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team-oriented environment.
• Attentive to detail and ensures accuracy in work assignments.
• Strong communication skills.
• Strong problem-solving skills.
• Flexibility to work variable schedules, including weekends.

Physical Demands & Work Environment

• Office environment, requires walking, standing, or sitting for several hours at a time.
• Perform repetitive motion tasks on a computer.