Sales - Retail Counter

Responsible For

• Provide superior customer service to all walk-in customers.
• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.

Requirements

• Basic Qualifications:
• Education & Experience: Strong customer service background. Must be able to communicate effectively. High School or G.E.D. Equivalent preferred. College coursework desired. Prior automotive experience and knowledge of automotive parts preferred. Two to three years of prior customer service relations preferred.
• Knowledge/Skills/Abilities:
• Establish priorities and demonstrate effective time-management skills.
• Work in a team-oriented environment.
• Ensure accuracy in work assignments.
• Communicate effectively with others.
• Problem-solving skills.
• Flexible to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.