Sales Representative, Retail

About the role

This position is responsible for working directly with customers in person and on the phone, answering their questions, and assisting them with finding the right heavy-duty truck part to meet their needs.

Responsibilities

• Greets all walk-in and phone customers, providing excellent customer service.
• Gathers customer and/or product information to determine customer needs.
• Recommends, advises, and assists customers with products based on their needs.
• Processes sales and other transactions as needed.
• Demonstrates products to customers, explaining technical product/service information.
• Keeps up with all new product developments and changes to relay to customers.
• Answers customer questions as they arise.
• Monitors and cleans work areas as required.
• Arranges services and/or delivery of goods, notifying warehouse/delivery/shop personnel as needed.
• Provides 2nd-mile customer service standards in every customer interaction.
• Performs other duties as assigned.

Requirements

• High School diploma or GED equivalent needed.
• Further education/experience in the Sales field preferred.
• Previous sales experience a plus but will train the right person.
• Strong listening and verbal communication skills.
• Must maintain a positive attitude, with a focus on customer service excellence in a fast-paced work environment.
• Ability to multi-task, manage time effectively, and prioritize tasks.
• Willingness to learn products sold, customer service, policies, procedures, and about the trucking industry as a whole to meet customer needs.
• Detail-oriented, focused, driven, and a self-starter.
• Proficient in MS Office, especially Excel and Outlook.
• Keyboarding skills a must.
• Must pass pre-employment drug test, including marijuana screening.

Schedule

Full time: Monday–Friday, 8:00 AM–5:00 PM; Saturday 9:00 AM–3:00 PM (alternating).

Benefits

• Medical, dental, and vision insurance.
• 401k plan with 4% employer matching upon meeting eligibility requirements.
• Employer-paid life insurance.
• Voluntary benefits: supplemental life, cancer, accident, etc.
• Paid time off (PTO) and 6 paid holidays.

Working Conditions

• Periods of standing, walking, reaching, stooping/kneeling, and bending.
• Stair climbing and walking on uneven surfaces.
• Exposure to heat/cold conditions when assisting customers with order delivery.
• Moderate use of hands and arms.
• May be required to lift up to 50 lbs.