SALES REPRESENTATIVE

About the role

Full-time inside sales and support position emphasizing sales, account management, and customer support. The Sales Representative serves as the primary customer-facing contact, demonstrating strong organizational, administrative, and inside sales skills.

Responsibilities

• Determine needs and communicate benefits of product, services, features, pricing, and additional offerings to existing and new customers.
• Prospect and generate leads with new and existing accounts.
• Develop ongoing relationships with existing customers and new prospects.
• Learn new product offerings and communicate effectively to customers.
• Collaborate with Sales and Operations teams to meet monthly objectives and goals.
• Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions.
• Communicate and collaborate effectively with all Quest Events markets.
• Represent Quest Events values and business ethics consistently.
• Generate and revise quotes as requested by clients.
• Monitor payment status and requirements for upcoming bookings.
• Serve as the primary point of contact between customer and operations team until the job becomes an actual order.
• Assist the operations team and follow up as a secondary point of contact.
• Provide timely confirmations of orders to maximize lead time for the organization.
• Gather layouts and any other information needed for installations.
• Upload all information into the ERP system.
• Maintain a clean and organized office space.
• Log into the account coordinator call queue daily.
• Inform manager when logged out during business hours for unusual reasons.
• Develop strategic working relationships with existing clients for retention and revenue growth.

Requirements

• Minimum of 2 years of Event Industry or Hospitality experience.
• Priority given to inside sales or account management experience.
• Good working knowledge of Microsoft Office products.
• Preferred experience with ERP/CRM programs.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Ability to maintain a professional, customer-facing appearance and attitude.
• Strong working knowledge of all products offered by Quest Events.
• Problem-solving skills and the ability to troubleshoot.
• Willingness to assist in projects beyond daily scope as needed.
• Strong professional presence, tenacious, and ability to adapt, organize, and multitask.
• Knowledge of CRM maintenance preferred.
• Understands general reporting processes including expenses.
• Works well independently, motivated, with strong relationship-building skills.
• Results-driven with strong planning skills.
• High ethical behavior, unquestionable integrity, and character.

Associates degree or higher preferred.

Benefits

• Opportunity for commissions.
• Safe Harbor 401k with 5% match.
• Employee Referral Bonus Program.
• PTO and Holiday Pay, including Floating Holiday.
• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability.
• Potential for Overtime.
• Eligible for annual increases based on performance.
• Opportunities for professional growth.

Pay

$20-23/hour