Sales Representative

Job Requirements

• Ability to clearly and quickly convey information verbally and in writing to customers, internal teams, and external partners.
• Excellent problem-solving abilities: the candidate must be comfortable probing for clarification to assess customer needs effectively.
• Mastery of technology: the candidate will spend a considerable part of each day using Microsoft Office, a complex ERP system, and various proprietary tools/software.
• Highly organized and detail-oriented: the ability to document all customer interactions and navigate a detailed CRM is necessary for success in the role.
• Stay on top of multiple projects and daily activities while responding to customers in a timely manner in order to meet expected deadlines
• The ideal candidate will remain calm and flexible while handling changing requirements and situations, both within the company and externally.
• Strong attention to detail to ensure consistency in all customer and partner interactions.
• Strong knowledge of our core capabilities and services to be able to answer general questions from customers and partners quickly.
• Comfortable with tracking and analysis of data to look for opportunities for improvement.

Primary Responsibilities

• Manage new customer, part, and order entry into our ERP system (GlobalShop) with accuracy and efficiency.
• Aid in critical customer interactions, including invoicing, delivery notifications, RMA (Return Material Authorization), RFQ (Request for Quote), and quoting processes.
• Attend all Production Meetings to provide updates to internal teams and relay key information to customers.
• Maintain proactive communication with customers and internal teams regarding schedules, questions, issues, annual volumes, release quantities, packing and shipping requirements, and additional order details.
• Ensure clear and precise documentation of customers' needs, issues, and resolutions within ERP, CRM, dashboards, and order files for future reference.
• Compile reports and work instructions to track, monitor, and improve internal processes and performance.
• Maintain organized and up-to-date customer files, server records, and all documentation related to orders and communications.
• Provide project assistance across Purchasing, Accounting, Production, Quality, Engineering, and Sales as needed.
• Identify and lead Continuous Improvement initiatives to enhance customer experience and internal efficiency.
• Uphold and embody M&M Quality Grinding Inc.'s Core Values, fostering a collaborative and respectful work environment.

Benefits

• Competitive Salary Pay based on experience
• Matching 401(k) contribution up to 5%
• Paid Time-off and Ten (10) Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance