Sales Representative

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to innovate and reach their full potential.

About the role

Essential Functions:

• Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet web sites, and other sources.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Overcomes technical and business objections of prospective customers.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Captures and maintains customer relationships.
• Prepares reports of business transactions.
• Enters new customer data and other sales data for current customers into computer databases.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.

Responsibilities

Knowledge and Skills/Technology Used:

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Synthesizes complex or diverse information.
• Collaborates with others to identify and resolve problems.
• Manages difficult or emotional customer situations.
• Speaks clearly and persuasively in positive or negative situations.
• Learns and uses new technologies.

Qualifications

Knowledge and Skills/Technology Used:

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Synthesizes complex or diverse information.
• Collaborates with others to identify and resolve problems.
• Manages difficult or emotional customer situations.
• Speaks clearly and persuasively in positive or negative situations.
• Learns and uses new technologies.

Skills

• Microsoft Office applications.
• Reading and interpreting documents.
• Writing routine reports and correspondence.
• Speaking effectively before groups.
• Calculating figures and amounts.
• Solving practical problems.
• Interpreting instructions.
• Synthesizing complex information.
• Collaborating with others.
• Managing customer interactions.
• Using technology effectively.

Benefits

• Monthly commissions in addition to the annual base salary pay range: $55,000 - $75,000.
• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Pay and Schedule

• Pay is based on a number of factors including job-related knowledge, skills, experience, business requirements, and geographic location.