Sales Representative

About the role

Estimated first-year earning potential: $40,000 - $60,000, based on individual sales performance.
Commission-based compensation with uncapped earning potential and a guaranteed minimum.
Paid training for the first 6 weeks.

Responsibilities

• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Meet with individuals and families to understand their needs and provide consultative guidance on available products and services.
• Build a sales pipeline through inbound leads, walk-ins, referrals, proactive prospecting, networking, and community outreach.
• Maintain customer relationships, manage follow-up activity, and track leads, customer activity, and sales opportunities through HubSpot CRM.
• Guide families through purchasing decisions and complete required sales contracts and documentation.
• Explain products, services, pricing, and available options in a clear and compassionate manner.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.

Requirements

• High School Diploma or equivalent required.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles preferred.
• Experience using CRM (Customer Relationship Management) software, including HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms preferred.
• Comfortable working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• Strong organizational and time-management skills with the ability to manage multiple sales leads, customer appointments, prospects, and follow-up activities.
• Comfortable using email, Microsoft Office, and other common business applications.
• Able to maintain discretion and confidentiality when handling sensitive customer and family information.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Must possess a valid driver's license and have access to a personal vehicle for local customer appointments, community outreach, and networking events.
• Mileage reimbursement is provided for eligible business travel.
• Must obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Benefits

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Pay

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.