Sales Representative
About the role
The Family Service Representative is a compassionate and results-driven sales professional responsible for providing exceptional service to individuals and families throughout the Diocese of Cleveland. This position focuses on educating families about Catholic Cemeteries Association (CCA) burial products and services, developing relationships, generating sales opportunities, and guiding families through pre-need and at-need arrangements. The Family Service Representative works closely with Funeral Directors, Pre-Planning Coordinators, and the Director of Sales to assist families with cemetery planning, conduct sales consultations, present options, prepare contracts, and provide ongoing support throughout the decision-making process. This position requires strong relationship-building skills, a consultative sales approach, and the ability to represent CCA professionally at cemetery locations, community events, seminars, educational programs, and off-site meetings.