Sales Recovery Specialist - Pet Health - Remote

About the role

At Tribe Wellness Sales, we’re on a mission to help pets live longer, healthier lives through supplements that actually deliver. As an Abandoned Cart Recovery Specialist, you’ll reconnect with customers who abandoned their carts, guide them to the right products, and convert hesitation into action—turning an almost-purchase into a life-changing decision for pets and their owners.

Responsibilities

• Proactively reach out to customers who abandoned their carts, re-engaging them to complete their purchase.
• Help pet owners understand the right products for their dog’s needs, answering questions and removing uncertainty with clarity and care.
• Turn warm leads into completed sales by building trust, addressing objections, and reinforcing value.
• Work with a high-intent audience, transforming near-buyers into loyal, repeat customers.
• Work closely with dedicated leaders, leveraging training resources to master conversion and customer connection.
• Operate with no cap on commission, integrating seamlessly with our operations.
• Work from home in a global remote environment, utilizing communication tools and platforms.

Requirements

• Experience in abandoned cart recovery is a huge plus, but not required.
• Highly driven self-starter motivated by growth opportunities and converting opportunities into outcomes.
• Strong interest, background, or passion for health and wellness—especially for pets.
• Excellent verbal and written communication skills, with a natural ability to build trust quickly.
• Comfortable engaging warm leads and guiding conversations toward confident purchasing decisions.
• Ability to work 40 hours per week (8 hours per day) starting at 8 AM CST.
• Reliable internet and equipment to support frequent calls and digital communication, including:
  • A fast and reliable laptop or desktop computer with a working mic, camera, and headset, capable of running Salesforce, Zoom, and other systems simultaneously.
  • Ethernet connection strongly preferred for consistent call quality.
  • Internet speed of at least 10 Mbps download / 5 Mbps upload of dedicated bandwidth, with latency under ~150ms, jitter under ~30ms, and packet loss under ~1%.

Benefits

• Earnings: Hourly pay + commission. All US reps earn minimum wage (permanent, not a draw against commission) in addition to commissions based on recovered sales. On-target earnings are estimated between $55,000 - $100K your first year. Fully paid training provided.
• Tribe Sales Training: Robust training and toolkit, including access to Rippling, Salesforce, Vonage, Google Workspace, and Slack.
• Remote Work: Fully remote position with flexibility for work-life balance.
• Community: Join a team that values partnership, advocacy, and growth, fostering collaboration and mutual success.

Pay

Hourly pay + uncapped commission. On-target earnings estimated at $55,000 - $100,000 in the first year.

Schedule

40 hours per week (8 hours per day) starting at 8 AM CST.