Sales Receptionist

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. We use top-of-the-line lasers, and all treatments are performed by licensed medical professionals. We guarantee client results for life with our exclusive Unlimited Package™. With 400+ locations throughout 38+ states, this is an exciting time to join the Milan Team.

About the role

We are hiring a full-time Sales Receptionist to join our dynamic team in Akron (Kent), OH. As the Sales Receptionist, you will engage with clients to enhance their satisfaction and build lasting relationships. You will oversee administrative and front-desk operations, including answering calls and scheduling appointments, assist medical staff with treatment-room maintenance, and collaborate with the clinic team to achieve monthly sales goals.

Responsibilities

• Client Experience & Sales:
  • Actively engage with the clinic team to promote collaboration and drive sales growth.
  • Enhance each client’s experience by establishing a personal connection and ensuring satisfaction at every interaction.
  • Cultivate and nurture lasting relationships, creating a welcoming environment that encourages loyalty.
  • Initiate conversations about upsell opportunities and gather client feedback through reviews.
• Operational Support:
  • Efficiently complete clinic operational tasks with minimal direction.
  • Answer incoming phone calls, schedule and confirm appointments, communicate with clients, and maintain client records.
  • Assist with cleaning treatment rooms and escorting clients to their rooms.
• Other Duties:
  • Perform additional tasks and responsibilities as assigned by leadership to support departmental and organizational objectives.

Requirements

• High school diploma or equivalent (e.g., GED) required.
• Administrative and/or sales experience preferred.
• Exceptional communication skills, both written and verbal.
• Ability to demonstrate initiative and work independently.
• Works well in a team environment.
• Ability to maintain highly confidential information.
• Proficiency with computers and sales software.
• Passion for the aesthetics industry.
• Willingness to work 40 hours per week, including weekends and evenings as needed.

Benefits

• Medical, dental, vision, disability, and life insurance within 30 days.
• Paid time off starting immediately.
• Free laser hair removal for you and your spouse or legal partner.
• Closed on 7 major holidays.
• 401k retirement plan with vested employer match.
• Bonuses awarded every month.
• Strong company-led lead generation.
• Career advancement opportunities.

Schedule

Full-time clinic hours: Mon–Thur 8:30am–6pm, Fri–Sat 7:30am–5pm.