Sales Receptionist

About the Company

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. We only use top-of-the-line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 400+ locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Clinic Hours: Mon-Thu 8:30am-6pm, Fri-Sat 7:30am-5pm

About the Role

With our continued growth and success, we are excited to hire a full-time Sales Receptionist to be a part of our dynamic team in Dallas (Flower Mound), TX. As the Sales Receptionist, you will engage with clients to enhance their satisfaction and build lasting relationships throughout their experience with Milan. You will oversee all administrative and front desk operations, including answering incoming calls and scheduling appointments, assist medical staff with the maintenance of treatment rooms, and collaborate with the clinic team to achieve monthly sales goals.

Responsibilities

• Client Experience & Sales:
  • Actively engage with the clinic team to promote a culture of collaboration and drive sales growth.
  • Enhance each client's experience by establishing a personal connection, ensuring their satisfaction at every interaction.
  • Cultivate and nurture lasting relationships throughout their journey, creating a welcoming and supportive environment that encourages ongoing engagement and loyalty.
  • Initiate conversations with clients about upsell opportunities and gather their feedback through reviews.
• Operational Support:
  • Efficiently complete clinic operational tasks with minimal direction.
  • Answer incoming phone calls, schedule and confirm appointments, communicate with clients, and maintain and update client records.
  • Assist with cleaning the treatment rooms and help clients to their rooms.
• Other Duties:
  • Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

Requirements

• High school diploma or equivalent (e.g., GED) required
• Administrative and/or sales experience preferred
• Exceptional communication skills, both written and verbal required
• Ability to demonstrate initiative and work independently required
• Works well in a team environment required
• Ability to maintain highly confidential information required
• Ability to use a computer and sales software required
• Ability to display a passion for the aesthetics industry required
• Willingness to work 40 hours per week, including weekends and evenings as needed by the business required

Benefits

• Medical, dental, vision, disability, and life insurance within 30 days
• Paid time off starting immediately
• Free laser hair removal for you and your spouse or legal partner
• Closed on 7 Major Holidays
• 401k retirement plan with vested employer match
• Bonuses awarded every month
• Strong company-led lead generation
• Career advancement opportunities