Sales Quality Engineer

About the role

This Role Will Focus On The Quality Engineer is responsible for investigating and resolving quality issues across the organization, with a strong emphasis on root cause analysis and the implementation of corrective and preventive actions (CAPA).

Responsibilities

• Investigate quality issues (customer complaints, internal process failures, non-conformances) by identifying root cause using structured problem-solving methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis, 8D).
• Ensure timely and accurate recording of all non-conformance issues into the Integrated Management System and TrackWise.
• Lead and coordinate CAPA activities, ensuring actions are linked directly to identified root causes.
• Facilitate CAPA meetings with cross-functional stakeholders and monitor progress, effectiveness, and timely closure.
• Provide oversight and coaching on root cause determination techniques, ensuring consistent and rigorous application across teams.
• Collaborate with internal departments and external suppliers to resolve quality issues and drive process improvements.
• Develop and implement quality processes and best practices to prevent recurrence of issues.
• Lead and/or contribute to quality improvement initiatives and projects.
• Support audits, supplier assessments, and regulatory compliance activities as needed.
• Perform other related duties as assigned.

Requirements

• Education or work experience equivalent to an engineering degree, with strong background in quality systems and tools.
• Demonstrated experience in conducting root cause analysis and implementing effective corrective/preventive actions.
• Strong understanding of CAPA processes, quality standards (ISO 9001, ISO 13485, etc.), and risk management.
• Excellent communication and interpersonal skills; able to collaborate with internal teams and external stakeholders.
• Experience with quality tools and methodologies (e.g., Six Sigma, 8D, FMEA, SPC).
• Proficiency in Microsoft Office and experience with quality management systems such as TrackWise or similar.
• Strong organizational and time-management skills.
• Experience in supplier quality management, audits, and process mapping preferred.
• Leadership experience or the ability to lead cross-functional teams effectively.

Qualifications

Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.

Benefits

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth.