Sales Program Manager

Aero-Hose is part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Program Manager serves as a key link between our customers and internal teams, managing customer relationships, sales opportunities, and order fulfillment from initial request through delivery. This position acts as a primary point of contact for customers and works closely with Inside Sales, Outside Sales, Operations, and other internal departments to provide world-class service and support continued business growth. The ideal candidate is customer-focused, highly organized, and commercially minded, with the ability to manage multiple priorities while identifying opportunities to strengthen customer relationships and grow sales.

Key Responsibilities

• Serve as a primary point of contact for assigned customers, providing timely, professional, and responsive support.
• Manage inbound Requests for Quote (RFQs) and develop competitive pricing strategies to deliver accurate and timely quotations.
• Follow up on open quotes and analyze results to identify trends, improve pricing strategies, and increase sales conversion.
• Partner with Inside and Outside Sales teams to identify opportunities, grow existing accounts, and develop long-term customer relationships.
• Process customer purchase orders and complete the administrative activities necessary to support successful sales and order fulfillment.
• Coordinate with Operations to manage order scheduling, product availability, shipment status, and delivery requirements.
• Communicate proactively with customers throughout the entire order fulfillment process.
• Expedite and track customer orders to ensure products and services are delivered accurately and on time.
• Monitor pending sales opportunities using the Quote Database and other internal systems.
• Maintain accurate customer information, activity, and opportunities within Customer Relationship Management (CRM) systems and customer portals.
• Develop a strong understanding of customer requirements, preferences, and business objectives to provide value-added solutions.
• Provide product knowledge and expertise to help customers identify solutions that meet their needs.
• Source non-stock and buyout products as needed to meet customer requirements.
• Monitor industry trends, end-user activity, and aircraft platform build rates to anticipate customer needs and potential sales opportunities.
• Resolve customer concerns and complaints promptly and professionally to maintain strong relationships and customer satisfaction.
• Develop and improve systems and processes that increase efficiency, standardize workflows, and support successful project execution.
• Prepare and communicate account updates, forecasts, and performance information to internal and external stakeholders.
• Collaborate with management and cross-functional teams to support customer satisfaction, operational excellence, and continued sales growth.

Education & Experience

• Bachelor's degree in Business, Marketing, Operations, Engineering, or a related field preferred.
• Five (5) years of experience in aerospace or a related industry preferred.
• Previous experience in sales, purchasing, account management, customer service, or a related customer-facing role preferred.

Skills & Qualifications

• Strong customer service and relationship-management skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
• Ability to collaborate effectively across Sales, Operations, and other functional teams.
• Strong analytical and problem-solving skills.
• Commercial mindset with the ability to identify and pursue sales opportunities.
• Ability to analyze customer and market trends and translate information into actionable business opportunities.
• Strong attention to detail and commitment to timely, accurate customer service.
• Proficiency with CRM systems and other sales or business management tools.