Sales Professional - Outside Sales

About the role

Our associates celebrate lives. We celebrate our associates. Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.

Responsibilities

• Revenue Generation: Responsible for attaining or exceeding monthly sales revenue quota.
• Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.
• Influences consumer on the benefits of pre-planning for a soft close.
• Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.
• Develops an understanding of each family’s unique needs and offers solutions to meet their needs.
• Provides service beyond expectations to form the foundation for future sales.
• Promotes the SCI Brand and service excellence.
• Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions.
• Provides and walks family through final contract.
• Addresses final questions.
• Prospecting: Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.
• Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars.
• Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends.
• Obtains referrals from families served through after care visits (ACV).
• Schedules sales appointments.
• Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.
• Build Relationships with Families: Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.
• Connects with families through listening, honest communication and genuine concern.
• Supports families in time of grief with acts of kindness; attends services and/or receptions.
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
• Teamwork: Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes.
• Shares family concerns with rest of the SCI team.

Requirements

• Education: High school diploma or equivalent required; college coursework preferred.
• License: Funeral Directors License where required by state law; Life Insurance license where required by state law; company will support obtaining licensing; Current state/province issued driver’s license with an acceptable driving record.
• Experience: Sales experience preferred; Industry experience a plus; Previous Customer Relationship Management (CRM) systems experience a plus.

Skills

• Computer and technology skills
• Goal oriented self-starter
• Public speaking ability; comfortable presenting to small groups
• Ability to work well in a team, as well as independently
• Ability to work a significant number of evenings and weekends
• Bilingual is a plus

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay

Target Compensation Range: $50,000