Sales Professional - Inside Sales

About the role

We are seeking a compassionate, relationship-driven Pre-Arranged Funeral Counselor to help strengthen our connections within the Jewish community and provide families with thoughtful guidance as they make important end-of-life and pre-planning decisions. You will serve client families by making at-need cemetery arrangements and selling pre-need arrangements, acting as the primary contact for families while generating revenue for the cemetery.

Responsibilities

• Lead Generation
  • Prospect for a minimum of 1-2 hours each day
  • Obtain referrals from families served by the location
  • Network and build community and civic relationships
  • Present to families served and referred families
  • Maintain and track activity levels to ensure productivity
• Build Relationships with Families
  • Respond to client inquiries in a timely, respectful, sensitive, and professional manner
  • Connect with families through listening, honest communication, and genuine concern
  • Develop an understanding of each family’s unique needs and offer valuable solutions
  • Stay in touch with families to ensure satisfaction
  • Prepare for all appointments and perform all procedures with professionalism and attention to detail
  • Follow through on all customer problems and requests
  • Build trust-based relationships to earn referrals
  • Educate families on the benefits of pre-planning to protect family members and friends
• Teamwork
  • Act as a continuous link from at-need services through aftercare to future pre-planning services
  • Collaborate with funeral directors, location managers, and other staff to provide seamless, high-quality service
  • Review previous services and contacts with families to prepare for current needs and sales
  • Share family concerns with the rest of the team

Requirements

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent combination of education and experience
• Experience
  • 1-2 years of customer service or sales industry experience preferred
  • Experience working with, serving, or developing relationships within the Jewish community is highly valued
• Licenses
  • Current state/province-issued driver’s license with an acceptable driving record
  • Insurance license if required by state/province law
• Skills and Abilities
  • Must pass the Company’s internal presentation certification within thirty days of hire
  • Ability to work evenings and weekends as needed
  • Frequent driving required
  • Flexible hours; ability to work up to 12 hours in a day when necessary
  • Ability to treat others with empathy and respect
  • Basic computer and software knowledge
  • Strong customer service skills

Pay

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. This position pays no less than $17.05 per hour for all hours worked.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts (health care and dependent care)
• Sick leave
• Short-term and long-term disability
• Life insurance
• Voluntary accidental death or dismemberment insurance
• Dependent life insurance
• SCI 401(k) Retirement Savings Plan with company match
• Employee Assistance Program