Sales Professinal

About the role

FAMSenior operates premier retirement communities in San Antonio, offering Independent Living and Assisted Living options with a commitment to “dedication in every detail.” The Sales Professional will be a key part of the sales team, focusing on occupancy development through phone outreach, tours, and resident transitions.

Responsibilities

• Maintain knowledge of all communications with prospective customers using the lead management system specified by the Director of Sales.
• Possess and maintain strong knowledge of the community, its benefits, and services provided.
• Review Daily Activity Sheets from the Marketing Assistant.
• Stay current on competitors’ unique selling points, services, and rates.
• Follow up with all leads in a timely manner.
• Remain current on unit status and vacancy map.
• Assist the Marketing Assistant with move-in coordination when necessary.
• Ensure cleanliness of the Discovery Room and model apartments; address maintenance or cleanliness concerns with the Director of Maintenance.
• Provide residents with all move-in paperwork and ensure completion and return within the specified time frame.
• Assist residents and their families with the transition process through ongoing communication, sensitivity, and reassurance.
• Inform all associates of pending move-in dates and relevant resident information.
• Provide direction and support to other sales staff to achieve and exceed sales and move-in goals.
• Maintain and protect confidentiality of resident information.
• Attend required community meetings and complete required reports neatly and on time.
• Be available to work evenings and weekends if necessary.
• Encourage teamwork and promote company philosophy.
• Perform required duties on a regular, predictable basis.
• Become familiar with and understand the steps for fire evacuation; maintain a safe and secure environment for all residents.

Requirements

• Able to read, write, speak, and understand English; bilingual a plus.
• Experience using Microsoft Office and Outlook; basic typing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Knowledge of current Federal and State laws pertaining to Independent Living and Assisted Living communities.
• Able to generate a warm, friendly, and caring first impression.
• Familiar with and adhere to guidelines related to the Fair Housing Act and the Americans with Disabilities Act in all aspects of the job, including sales presentations and marketing materials.
• Possess a passion to work with and around senior citizens.
• Associate’s degree in a related field preferred or equivalent work experience.
• Proven sales track record and effective selling and closing skills.
• Prior experience in senior sales and marketing environment preferred.
• Public relations experience preferred.

Physical Requirements

• Stand and/or walk up to 75% of the day.
• Able to concentrate with frequent interruptions.
• Able to tour through the entire building, up to one mile, occasionally pushing a wheelchair.
• Occasionally lift/carry up to 35 pounds.
• Occasionally kneel, bend, and reach.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Subject to infectious diseases, substances, odors, etc. throughout the workday.

Benefits

• Comprehensive benefits plan including medical insurance through Curative with zero-dollar deductible and co-pays for medical services, including imaging.
• Multi-tiered prescription program; generics are zero cost.
• Vision, dental, short-term disability, long-term disability, and other ancillary benefits offered at reasonable cost.
• Free Teladoc visits for part-time and full-time employees (for them and their whole family) after benefits eligibility at no cost to them.