Sales Profesional - Inside Sales

About the role

Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

Responsibilities

• Connects with families through listening, honest communication and genuine concern developing an understanding of each family's unique needs, culture, and concerns.
• Presents electronic presentations to customers, explaining services, products, and property options.
• Drives company vehicle to show customer available cemetery plots or columbarium niches.
• Discusses options with customer answering their questions to assist with making selections.
• Enters selections into electronic contract. Obtains supporting documents to verify customer authorization.
• Review electronic contract selections with customer and obtain signature.
• Obtain life insurance policy, payment, or discuss payment options.
• As the family's primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family's concerns.
• Collaborates with funeral and cemetery teams to provide seamless, high quality service.
• Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email.
• Greets and escorts immediate family.
• Attends visitations, services, and receptions to answer guest questions or address and resolve issues.
• Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.
• Review warm leads for potential customers, approximately 25% of workweek.
• Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment.
• Provides prospective customer with industry marketing materials.
• At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed.
• Prepares for appointments based on customers previously disclosed needs.
• Maintains leads in SalesForce.com database.
• Monitors progress to achieve 4 to 1 close rate.
• Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.
• Learning to apply knowledge and skills to the business environment.
• Works under guidance with work peer reviewed for accuracy, quality, and coaching.
• Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.
• Exhibits accountability for behaviors.
• Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
• Adjusts effectively to work within new work structures, processes, requirements or cultures.

Requirements

• High School Diploma or GED.
• College coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.
• Current state issued driver's license with an acceptable driving record to drive company owned vehicles.
• Life Insurance License as required by state regulatory board.
• At least 1 year customer service or direct sales work experience.

Skills

• Bilingual in Spanish and English.
• Computer skills.
• Professional verbal communication skills.
• Willingness to work in the death industry.
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
• Ability to build professional and trusting business relations.
• Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management.
• Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company.
• Available to work nights, weekends, and overtime.
• Must be able to pass the Company's internal presentation certification within thirty days of employment.

Pay

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $10.00 per hour for all hours worked)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program