Sales Performance & Insights Principal

General Duties and Responsibilities

• Define, implement, and maintain a standardized performance measurement framework across all business units.
• Establish enterprise-wide KPIs covering service, throughput, quality, and friction points to enable consistent, actionable performance evaluation.
• Build governance processes to ensure data accuracy, consistency, and timely reporting across all teams and business units.
• Partner internally to design and maintain scalable dashboards and reporting standards that provide clear, actionable insights for leaders and stakeholders.
• Analyze trends, identify risks and opportunities, and provide executive-ready insights to guide strategic decision-making.
• Translate performance data into operational improvements and measurable business impact through structured feedback loops.
• Partner with business unit leaders to enable data-informed decisions and drive continuous performance improvement.
• Validate data integrity and continuously refine reporting frameworks, methodologies, and processes for efficiency, accuracy, and clarity.
• Serve as the enterprise-wide owner of performance visibility and insights, ensuring reporting is consistent, accurate, and actionable.
• Proactively anticipate business needs, recommend predictive analytics, and identify emerging trends to optimize sales performance.
• Collaborate cross-functionally to align metrics with organizational goals and support operational excellence initiatives.

Qualifications

• Bachelor’s degree in Business, Analytics, Operations, Data Science, or a related field, or equivalent practical experience.
• 5+ years of experience in sales performance, operational analytics, business intelligence, or process improvement, ideally in a fast-paced, technology-driven electronics distribution or B2B environment.
• Proven ability to define and implement enterprise-wide performance measurement frameworks, KPIs, dashboards, and reporting standards across multiple business units.
• Strong understanding of SLA/KPI management, operational standards, and continuous improvement methodologies, with a track record of driving alignment across teams.
• Exceptional analytical, written, and verbal communication skills, able to translate complex performance data into actionable recommendations for executives and leaders.
• Experience delivering executive-level reporting, analyzing trends, identifying risks and opportunities, and converting insights into operational improvements.
• Hightly organized, detail-oriented, and capable of managing multiple priorities, projects, and reporting initiatives simultaneously.
• Collaborative mindset with experience partnering with Operations, Sales, IT, and business leaders to ensure accurate, timely, and actionable performance insights.
• Comfortable working in a fast-paced, data-driven environment, with the ability to adapt quickly while maintaining high standards.
• Proficient with business intelligence and reporting tools (e.g., Microsoft Office, CRM systems, BI platforms, dashboarding tools, data visualization software).
• Data-driven and metrics-oriented, able to validate data, measure impact, and continuously refine reporting and insight generation across the organization.

Personal Traits and Characteristics

• Accountable, reliable, and detail-oriented with strong follow-through.
• Highly organized, able to manage multiple priorities in a fast-paced environment.
• Analytical and data-driven, translating insights into actionable recommendations.
• Clear and persuasive communicator for leaders and stakeholders.
• Proactive, solution-oriented, and takes ownership from start to finish.
• Collaborative, building strong cross-functional relationships.
• Adaptable, resilient, and thrives in dynamic, innovation-driven environments.