Sales Operations Supervisor

Summary of Primary Duties and Responsibilities

The Sales Operations Supervisor is a hands-on leadership role responsible for managing a team supporting order management, shipment coordination, billing, and post-sale operations.

Essential Duties & Responsibilities

• Lead, coach, and develop a team of sales operations coordinators
• Oversee end-to-end order and shipment workflows, ensuring accuracy and on-time delivery
• Act as an escalation point for complex order, delivery, and billing issues
• Partner cross-functionally with Sales, Operations, Finance, and Logistics teams
• Track and improve KPIs, including order accuracy, shipment performance, and service levels
• Identify and implement process improvements and efficiencies
• Maintain visibility into order status and proactively communicate updates
• Foster a culture of accountability, ownership, and continuous improvement

Experience / Skill / Educational Requirements

• 3+ years of leadership experience in operations, sales operations, supply chain, or similar
• Background in manufacturing, logistics, or order management environments
• Experience with ERP systems (SAP preferred) and CRM tools (Salesforce a plus)
• Proven ability to manage cross-functional workflows and teams
• Strong communication, problem-solving, and organizational skills
• Experience coaching and developing team members
• Ability to operate in a fast-paced, high-pressure environment
• Bachelor’s degree preferred