Sales Operations Specialist II

Position Summary

The Sales Operations Specialist II supports the Global Sales Department through a wide range of administrative, operational, and customer-facing responsibilities. This fully on-site role ensures seamless coordination between Sales and internal departments such as Engineering, Manufacturing, Customer Service, and Finance.

Responsibilities

• Serve as a liaison between the Sales team and Factory for order entry, order status, and shipping coordination.
• Handle inbound sales lead calls and convert them into opportunities and orders.
• Support Outside Sales with quotation preparation and delivery estimate requests.
• Generate and manage Salesforce opportunities with accurate forecasting and data entry.
• Collaborate with Customer Service to resolve delivery or shipment-related issues.
• Review incoming orders for completeness, accuracy, and configuration compliance.
• Primary responsibility for order entry, sales order acknowledgments, backlog maintenance, and order updates.
• Manage demo, loaner, and mockup inventory to support customer satisfaction and sales campaigns.
• Issue functional acknowledgments and advance shipping notices; update customer portals as needed.
• Carefully coordinate shipment documentation and activities, including: Test data and inspection results, Export compliance paperwork, Credit release coordination, Freight forwarder scheduling, Document attestation with the Chamber of Commerce, Maintain and report on the shipment forecast to support factory planning.
• Work with Engineering to ensure accurate configuration and specification compatibility.
• Cook with Finance on payment status and support internal/external audits.
• Triage and respond to incoming sales and marketing distribution emails.
• Prepare commission forms for the Sales team.
• Generate and distribute weekly sales and operations reports.
• Aid in planning and execution of customer visits and trade shows, in collaboration with Global Marketing.

Requirements

• Excellent organizational skills with the ability to manage competing priorities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience with CRM and ERP systems (Salesforce, M2K, or similar).
• Comfortable working 100% on-site in a manufacturing and office environment.
• Advanced proficiency in Salesforce and ERP order management tools.
• Education: College degree, or high school diploma.
• Experience: 5+ years of experience in order processing, inside sales, purchasing, or accounting.
• Experience in the aerospace, defense, or high-mix manufacturing industries.

Skills

• Knowledge of ITAR/EAR export regulations.
• Familiarity with international shipping procedures and freight coordination.
• Advanced proficiency in Salesforce and ERP order management tools.

About

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.