Sales Operations Specialist

At CS Power Systems, we're on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. Our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future.

About the role

This position is located in Walnut Creek, CA, and requires a minimum of 4 days in office per week. The Sales Operations Specialist is responsible for managing the business relationship with existing clients and prospects and supporting all steps of the sales and distribution cycle, including quoting, purchase order confirmation, product allocation, invoicing, product distribution, and claim management for the US Division sales team.

Responsibilities

• Provides overall support for sales operations and purchase order execution/fulfillment with clients in our US Division.
• Manage the order management process from quoting to finish using CRM/ERP tools.
• Review and process client orders/contracts with a high level of accuracy.
• Actively involved in the RFP and contract execution process.
• Use attention to detail and organizational abilities to track and follow up on orders.
• Manage the relationship with the salesperson, client, and relevant stakeholders.
• Address and resolve key clients’ complaints, acting as the main point of contact between key clients and internal teams.
• Coordinate and complete module deliveries on time and within scope.
• Monitor contract progress and ensure required documentation is submitted on time to customers.
• Coordinate with internal resources and third parties/vendors for flawless execution of multiple project deliveries by arranging recurring meetings.
• Ensure product availability and allocation; work closely with the planning team on order allocation and fulfillment.
• Provide clients with the status of contracted deliveries and confirm delivery schedules.
• Provide clients with technical and administrative product information and analysis.
• Collaborate with billing for project invoicing and the credit department for any AR issues/client credit availability.
• Partner with order fulfillment and logistics to execute client orders successfully.
• Remain in close communication with Regional Sales Managers to identify sales strategy with each account (pricing, terms, product, availability, etc.).
• Perform other related duties as assigned.

Requirements

• 2-3 years of B2B sales support, account management, or client services experience preferred.
• AA/BA/BS degree preferred.
• Must be detail-oriented.
• Solar industry experience a plus but not required.
• Proficiency in databases and analytical tools like SAP, Salesforce, and expertise in Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook).
• Excellent customer service skills.
• Ability to communicate information and ideas clearly, concisely, and professionally.
• Results-oriented, organized, highly motivated, and creative.
• Ability to prioritize and multi-task.
• Ability to travel up to 10% of the time.
• Bilingual (English/Spanish) required.

Pay

The pay range for this position is $100,000–$120,000 annually. This range represents base salary only and does not include bonuses or benefits.

Benefits

• Competitive salary plus fully comprehensive benefits and performance bonus package based on annual objective achievement.
• 401(k) Retirement Plan.
• Medical, dental, life, and disability programs.
• Paid time off (PTO) and sick days.