Sales Operations Specialist

Responsibilities

• Accurately process customer transactions such as orders, quotes, and returns (RMA's)
• Communicate with customers, vendors, and internal teams
• Facilitate expedite requests
• Daily, weekly, monthly, and quarterly reporting to vendors, customers, and management
• Exhibit advanced proficiency with internal tools, workflows, and processes
• Drive continuous improvement and successful workflows and processes
• Liaise with sales and operational teams for timely resolution of issues
• Develop, implement, and optimize workflows, tools, reports, and processes
• Review and interpret ongoing business report requirements
• Research required data
• Follow company policies and procedures
• Perform other duties as requested

Requirements

• Knowledge, Skills, And Abilities:
  • 2-5 years of experience in inside sales, sales operations, sales support, or order management
  • Working knowledge of MS Word, MS Excel, CRM - Tigerpaw is a plus, but not required
  • Ability to work in a matrix organizational environment, and the ability to work across all departments seamlessly
  • Ability to work in a demanding environment, handle changing priorities and manage multiple tasks simultaneously
  • Finds technology and innovation intriguing and likes to have fun while approaching your work with passion and enthusiasm
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Exceptional verbal and written communication and presentation skills
  • Self-motivated with high energy and an engaging level of enthusiasm
  • Able to occasionally travel and attend sales events or exhibits, 0%-5%
  • Strong ability to change, adapt, evolve, and innovate
  • MUST be a team player, able to work collaboratively and positively, at all times
• Education: Bachelor's degree in Business Administration, Computer Science, Marketing, or an acceptable combination of education and experience