Sales Operations Specialist

About the role

As a Sales Operations Specialist, you will serve as a key resource for the Sales organization, ensuring the efficient administration of sales processes, CRM data integrity, opportunity management, and operational support. You will act as a subject matter expert for sales systems and processes, providing guidance, training, and analytical support to help drive sales effectiveness and operational excellence.

Responsibilities

• Supporting the Sales team with CRM administration and daily operational activities.
• Ensuring sales processes operate efficiently and without disruption.
• Finalizing sales opportunities and maintaining accurate CRM records.
• Creating, updating, and maintaining contracts and opportunity-related documentation within CRM systems.
• Monitoring and responding to Sales Operations, Help Desk, and sales support requests.
• Coordinating opportunity approval workflows and assignments.
• Validating sales opportunities and ensuring compliance with established processes.
• Producing reports, sales insights, and operational metrics to support business decisions.
• Conducting data analysis, reporting, and CRM data quality initiatives.
• Delivering training, guidance, and support on sales processes and CRM best practices.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience.
• 1–3 years of experience in Sales Operations, Sales Support, Revenue Operations, or a related function.
• Experience supporting sales teams and working with CRM platforms.
• Experience managing multiple projects and competing deadlines.
• Strong understanding of sales operations processes and CRM systems.

Skills

• Strong analytical, problem-solving, and critical-thinking abilities.
• Ability to communicate complex information clearly and effectively.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong collaboration, stakeholder management, and customer service skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.