Sales Operations Specialist

About the role

As a Sales Operations Specialist at Spectrum Business, you will connect with sales professionals and clients across multiple industries, expedite and escalate order and contract-related activities, and support client growth while working alongside intelligent, driven professionals. Spectrum Business provides modern enterprise technology solutions for some of the country’s biggest brands, and you’ll help build your most successful career in an engaging environment.

Charter Communications, through the Spectrum brand, delivers superior communication and entertainment products (Internet®, TV, Mobile, Voice) to residential and business customers, plus local news, programming, regional sports via Spectrum Networks and multiscreen advertising via Spectrum Reach, keeping customers connected in 41 states across the U.S.

Responsibilities

• Perform pre- and post-sale activities to manage in‑flight proposals and orders.
• Complete records and sales orders by capturing client, contact, product, price and other information.
• Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records.
• Determine the serviceability of client locations through assessments of available information.
• Assess ROI models, identify sites in the design configuration and validate against the ROI.
• Prepare client proposals and contracts in compliance with product requirements.
• Ensure appropriate billing codes are entered into the CRM system.
• Evaluate order details, determine the correct order processing path and categorize.
• Provide pre‑ and post‑sale monitoring, escalation and resolution support using effective communication and Salesforce skills.
• Ratify orders for completeness, accuracy and eligibility.
• Collaborate with teams in an office environment and handle a high volume of client interactions.

Qualifications

Required: One year of project coordination experience; three years of data entry and sales support or client service work experience; three years of B2B billing and CRM platform experience; high school diploma or equivalent; familiarity with multiple CRM, billing and other systems; history of building orders and selecting Salesforce billing code; proficiency in Microsoft Office; critical thinking and English communication skills; team‑oriented with ability to handle requests and resolve issues in a fast‑paced environment.

Preferred: One year of telecommunications industry experience; college coursework in a related field.

Must be able to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.