Sales Operations Specialist

Position Overview

SemiAnalysis is a research and consulting firm focused on semiconductors, AI infrastructure, data centers, and the broader technology supply chain. We work with investors, technology companies, and industry stakeholders who rely on our research to understand complex technical and commercial markets. We are looking for a Sales Operations Associate / Manager to help build and improve the systems, processes, reporting, and commercial infrastructure that support our growing sales and client-facing teams.

Responsibilities

• Own and maintain CRM data quality, ensuring accounts, contacts, opportunities, deal stages, sales activities, and follow-up records are accurate and up to date.
• Support pipeline management by helping the sales team track new opportunities, deal progression, client follow-ups, renewal timelines, account ownership, and revenue forecasts.
• Prepare regular sales reports covering pipeline status, revenue forecast, conversion rates, renewal risks, win/loss trends, and sales activity.
• Build and maintain dashboards to give leadership visibility into sales performance, commercial priorities, revenue opportunities, and deal bottlenecks.
• Improve workflows for lead tracking, account management, proposal follow-up, subscription renewals, client handoffs, and internal approvals.
• Support commercial documentation, including proposals, pricing records, client records, contract coordination, approval notes, and renewal tracking.
• Partner with finance and operations on invoicing, payment tracking, client data accuracy, and revenue reporting.
• Work closely with sales, research, consulting, finance, and operations teams to ensure smooth internal coordination.
• Track client requests, follow-up items, demos, and commitments to ensure clear ownership and timely follow-through.
• Standardize sales templates, playbooks, SOPs, reporting cadences, and internal trackers.
• Identify process gaps and recommend improvements to make the sales function more scalable.
• Recommend automation opportunities to reduce manual work and improve data accuracy.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Operations, Engineering, Data Analytics, or a related field.
• 1–5 years of experience in sales operations, revenue operations, business operations, commercial operations, finance operations, consulting, or account management support.
• Strong analytical skills with the ability to work with sales data, CRM reports, spreadsheets, dashboards, pipeline metrics, and revenue reporting.
• Strong proficiency in Excel, Google Sheets, or similar reporting tools.
• Highly organized and detail-oriented, with the ability to manage multiple workflows, deadlines, and stakeholders at the same time.
• Strong written and verbal communication skills.
• Comfortable working independently in a fast-paced and high-growth environment.
• Strong judgment, ownership, and willingness to build processes from the ground up.
• Interest in technology, semiconductors, AI infrastructure, data centers, or financial markets.

Preferred Skills

• Experience with CRM and workflow tools such as HubSpot, Salesforce, Airtable, Notion, or Asana.
• Experience in B2B sales operations, revenue operations, SaaS, research subscriptions, consulting, financial services, or technology businesses.
• Familiarity with subscription revenue, renewals, enterprise sales cycles, account management, revenue forecasting, or client success workflows.
• Experience building sales dashboards, CRM reports, sales playbooks, SOPs, workflow automations, or internal trackers.
• Strong commercial curiosity and ability to understand how sales operations supports revenue growth.
• Comfortable working with global teams across different time zones.
• Interest in semiconductors, AI, data centers, infrastructure, financial markets, or technology research.

Growth Areas

• Revenue operations ownership, including forecasting, reporting, pricing workflows, renewals, account segmentation, and commercial visibility.
• Sales strategy and planning, including target account analysis, market segmentation, account prioritization, and pipeline performance review.
• Sales enablement, including sales materials, internal playbooks, onboarding documentation, and process guides for new sales hires.
• Systems and automation, including CRM workflows, reporting automation, and scalable operating processes.
• Cross-functional business operations, including support across finance, client operations, consulting operations, and leadership reporting.